Bad, extremely pathetic service

I do not think there are any word in our 11 languages to describe the bad service of the post office, may be in sign language. Their attitude, if you do not like our service then use an outside provider and pay for it. I ordered an item on the 28/12/2017 from New York, item arrived 7 days later in JHB. Since the 04/01/208 till today 06/02/2018 it has been travelling more than a month to Cape Town and still no item received. Is there any organisation that the government has an hand in that actually delivers a service any more