bad customer service, ignoring customer queries

I have been inquiring with the post office for almost a month now and they still have not assisted me, all they have been doing was telling me about the status on the tracking numbers of which I can also track and see for myself, I have reported that I went to the post office to collect my packages as the tracking system said they are ready for collection and when i got to the South hills post office I gave the lady my tracking numbers and told her I was there to collect my packages, the lady there told me that the packages haven't yet arrived at their offices and that I must come again in a weeks time even though the tracking numbers said they where there she insisted, so when I checked the packages where now being sent back to the sender because they where not collected,<br> <br> I was told to contact customer service telephonically and I did and they asked for the tracking numbers and I gave them and they told me they will email me, the packages are sitting at JIMC now , they are waiting for them to be shipped out so they can tell me that there is nothing they can do about the issue as they are already shipped out?<br> <br> I have been inquring for almost a month now with no assistance at all