Bad customer service from SAPO

I sent a parcel to South Korea via surface mail. I was told it would take 3 months. I have tried to track it without success. I have sent numerous e-mails without anybody replying to them. I was only recently informed via a Facebook group from South Korea that you can only track a parcel whilst in South Africa. What is the use of that? The worst is the lack of response or communication from SAPO. It is now 6 months and I suspect that the recipient will not receive the parcel. But shame on you SAPO. Why bother to have customer care if you do not answer any emails. You were quick to answer when I enquired about how to send a parcel but although I have sent at least 10 e-mails with delivery receipts, I am still awaiting any response.