Bad customer service

<p>It is with great disappointment that I outline the bad customer service experienced at umlazi megacity post office.</p> <p> I made a call to the post office enquiring about courier times. I was then advised that I should come in before 9:30am so that my parcel will be courierd for delivery the next day. I did exactly what i was told, I got there at 9:06,the office was quiet with no customers. The consultants were of no help, I was issued a courier slip of which I was told not to make any mistake because I was not going to be offered any other slip. The entire staff was rude but this one gentleman who ended up helping me, his name is Bheki, he helped after having noticed that all consultants had turned a blind eye to me. His service was good but not good enough because by the time I was done with the courier process it was 9:35 which meant my parcel could not be courierd on that day.</p> <p> </p> <p>I was then advised by the person who was meant to receive the parcel that she has not yet been in receipt of it 3days later. I took it upon myself to call the Umlazi mega city post office to enquire about the parcel,the lady who answerd the phone was soo rude in her tone, she rushed to tell me that their system was down and won't be able to check for the parcel, I asked for any other alternatives she just responded "no our system is down we can't check" The tone in which she spoke in exudes disrespect on a very high level. I am now in a position where I do not know the whereabouts of my parcel and cannot be helped. I am utterly disgusted by such behaviour and service coming from a frontline staff member. I will no longer use that post office for any service,even though it is convenient as it is closer to my residential area,because of the deemining treatment I received I will no longer use it and will spread the word to friends and family. </p>