Bad customer service

<p>I explained in my emails that I have international parcels that I can't track and that im not using the address anymore,there is no one in that place anymore.My email was responded a month later saying that there's nothing they can do, then I called the customer service, after being on hold for almost 20min then they were able to check where it is. And I have tons of parcels that cannot be tracked. How hard is it to answer your calls and emails on time? A person should suffer for your assistance? The next thing you will be returning our parcels because they were not picked. I don't even know why you don't use cellphone numbers on the parcels to contact your customers.Improve your customer service please if we are your your priority</p>