bad bad service form Caipmail hub and cape mail centre sars

I am highly frustrated i ordered a parcel in beginning December from China the parcel took two weeks to be posted to Cape Town however its more than 4 weeks now that the parcel is stuck at Capemail hub after a week trying to get through to them i eventualy get told i must send proof of payment to cape mail centre sars. I then try calling sras mail centre and the line is just dead. What is happening with the post. How it possible for post to take less tha 2 weeks to be courried from China but its stuck in my own country for almost a month. This is really pathetic. The cLient having no clue whats happing to the parcel. This was suppose to be a christmas gift which clearly didnt happen now in hope im hoping it could be a valentines day gift but i doubt it because i have no clue what Post Office service you rendering. Highly Fraustrated as im waiting for an item i paid more that=n a month ago for already .