MF
MIKE F

1 reviews | Active since Apr 2015

23 Apr 2015, 09:34

BACKLOG MUCH????!!!!

I am still waiting for SIX parcels that are long overdue!!! And there are more to follow. I am a frequent online shopper and I know how long it normally takes for stuff to get to me from overseas. I contacted Capemail and wasted a good 45 minutes of my life for someone to answer the phone (while contemplating how awesome South Africa is - LMAO!!), finally a lethargic voice answers. Long story short, I established that NONE of my parcel tracking numbers were on the system yet, and was told there was a backlog. (well, that's what dragging your feet around the workplace will get you - ENJOY!!) I think Capemail should be sued, in a class action lawsuit - they are certainly affecting my business and I'm sure many others too. Capemail may not be aware but they have a contract with the public and they are IN BREACH OF IT, effectively.<br> <br> For what it's worth my tracking numbers are:<br> RT***HK<br> RI***CN<br> RU***CN<br> RI***CN<br> RH***CN<br> LJ***US<br> <br> Of course, I can easily get a refund from PayPal, but then the supplier closes its door to SA because it's a ***** DESTINATION. If I don't get ALL my parcels I will be talking to my lawyer about this.<br> <br> AAARRGGHH!<br> <br>

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Replies (1)
SA Post Office
SA Post Office's reply28 Apr 2015, 08:29
Official
Hello thatsenoughnow,

We hereby acknowledge receipt of your query.

The matter has been relayed to our Track and Trace team and one of our officials will contact you with an update on your items.

Please accept our sincere regrets for an inconvenience suffered.

Regards
Customer Service

Best regards,