Awesome service from Deon!

My package had been delayed for too long and tracking was showing that it was stuck at the Capemail hub. After escalating through the call center I was advised to collect package myself. Some guy couldn't help and insisted that I wait at home until they send me slip even though the address they had captured was somehow different from the one on the package. Attempts to escalate to a manager were unsuccessful as I was told that the manager was away. Then I came across Deon who listened to my problem and completely understood the situation from my side. To him, it was no longer a simple package that I could wait for forever. He went out of his way and took it upon himself to find this package amongst the thousands of packages and sure he did. It's time I've seen someone going the extra mile like that for a customer. Only if other operators could be half as good as he is, customers will be so much happier. Please pass my compliments to his manager so that he can know that he still has someone willing to go the extra mile to help customers. To you Deon, you're a lifesaver. I got my kindle now and can keep up with my studies. You're AWESOME and keep up the good work!