1 reviews | Active since Apr 2015
Awaiting feedback regarding parcel at customs
I have ordered a package from the UK on the 10th March 2015 - they have confirmed the package left the UK for South Africa on the 11th March 2015. I cannot track the parcel using their tracking number, however they did advise me that my local post office will be able to track the parcel using my name and delivery address:<br> <br> I have followed up with customer service 3 times already (1st time response was that they couldn't see the package being delivered from customs as yet and last 2 follows up had no response!) I need to know where my package is as I desperately need it for the 26th April 2015.<br> <br> Please! More than a month is a ridiculous waiting period!<br> <br> Please contact me to let me know what information I need to give you in order to trace it.<br>
Thank you for your comment.
As previously advised an unregistered mail is unrecorded service and our track and trace team is unable to place it at this time point because it is not available on our mail stream. If your local post point has advised that it is not with them the sender of the package may log a manual enquiry with the office of origin.
If you have a tracking number please send it to us on ***
We apologise for any inconvenience.
Regards,
Customer Service
Thank you for your comment.
As previously advised an unregistered mail is unrecorded service and our track and trace team is unable to place it at this time point because it is not available on our mail stream. If your local post point has advised that it is not with them the sender of the package may log a manual enquiry with the office of origin.
If you have a tracking number please send it to us on ***
We apologise for any inconvenience.
Regards,
Customer Service