Avoid this *********** mess at all costs

After having me pay R500 more for stamps on an international package (the incorrect amount of stamps was layed up) at PAARL POST OFFICE in September 2018, I was informed by the exceedingly *********** manager on that day that my R500 could not be reimbursed to me then and that they would have to follow a complaints procedure which would have to go to head office. She filled out a form which I thankfully took a photo of or I'd have no proof of my claim - she couldn't even make me a copy of the application for a refund as their copier was broken! Today, 7 months, about 10 calls and 2 emails to head office later, nothing has been done to ensure I get a refund. R500 might not seem much, but it is way too high a price to pay for incompetence. Please avoid this post office if you value your hard earned money since they can't even get their core business of putting stamps on packages right.