atrocious service

Good day,

I ordered Puma Classic X Paul Stanley on the 05/06/2019 from the Dressinn website, the estimated delivery date should have been 14-17/06/2019 and to date I have not received the item from the SA post office. My order number is : RU***NL. I have been tracking the item from the 17/06/2019 till to date I have not received my item. I have followed up with the South African post office call centre countless of times and they keep contradicting each other and i have to hold for up 25 minutes when i call the call centre , I finally requested to speak to a Supervisor, I spoke to a Lindiwe Slilaluke with the reference number:HD*** who advised that the item referred to the Braamfontein post office on the 17/07/2019 with the local tracking number :RI***ZA, I went to the post office on the 22/07/2019 the consultant told me the item is not received from his side I called the call centre yet again and spoke to Lindiwe who confirmed that she would follow up and check where is the item. Today I received a call from a Sherly from the Braamfontein post office informing me that my item is lost. This is the first time that I'm using your Dressinn and the website to buy anything and I must say I'm disappointed with the atrocious service that I have received thus far from you and your service providers that you have contracted to deliver the items. I will not be ordering anything from you guy ever again and I will make sure I post this on very single complaint page I can find just to warn other customers of the kind of service your company and your service providers give to customers. I just came back from the post office and i had to fill in a enquiry form and they could not even tell me how long their investigation would take. i dont want a refund i want the item that i bought from Dressinn.