Aston Manor Branch worst in the country!

I went to the Aston Manor Branch of SAPO today to collect a parcel for my wife. I can now understand why this branch had been closed for months due to an alleged ***** investigation! Before the closure their service was poor but now it is atrocious! As I collected overseas parcels for my wife before and had to produce my ID as proof that I was the recipient. However, this time round I was told to produce my wife's ID as well. I explained to Shirley that I have been collecting on behalf of my wife many times before without her ID. Not to be moved I was told in no uncertain terms that that is the policy! No where in the SMS my wife received did they mention that her ID is now required as well! The excuse why not was met with a very rude answer that there is not enough space in the SMS to include it! Other customers, that wanted to have their vehicle licences renewed were sent away, after having been in the queue for a long time, because the branch only handled cash and did not accept debit or credit card payments. Surely this could have been conveyed by means of a notice on the window of the dedicated teller or along the wall where customers queue! The same applies to a notice requesting customers to first complete an MVL form before queuing! This notice is however pinned to the the window of another teller where customers that want to renew their licences can't see it. Perhaps it is time that SAPO management investigate this branch and gave the rotten apples removed and replaced with innovative and customer friendly staff!