Are there and AGENTS working at the SAPO call centre or who answer emails!

<p>For a week now I've tried to call the SAPO call centre to get a local tracking number for my parcel coming in from the US. The automated person keeps telling me that my 'call is important to them. Please be patient.', however I'm not sure anyone is actually there as I've waited for nearly 30mins on the various days I've tried. What the hell is the point of having someone tell me that someone 'will endeavour to answer my call' when no one appears to be there. Absolutely useless!</p> <p> </p> <p>The automated response also says to email them on ********** So I tried this last week already as well and no response as well. All this technology is simply uselessly app**** when there is no one to respond!</p> <p> </p> <p>PLEASE CAN SOMEONE RESPOND TO THIS VERY UPSET CUSTOMER WHO BELIEVES YOU ARE OFFERING ZERO CUSTOMER SERVICE AND WHO HAS NO OTHER WAY TO GET THE LOCAL TRACKING NUMBER FOR MY PARCEL!!!</p>