Appalling Service

The service at the Protea Glen Ext 11(inside the mall) Post office is appalling. Got to the post office at 14:45 and was told the guys who helps with disc renewals is on lunch and I should join the queue. Whilst there were 5 ladies behind the counter.

When the guy came back it took him another hour to attend to us. The other three ladies went out all at once.

I don't understand how this works. Is it only a one person that can renew discs and when he is on lunch then everything stops?

This is ridiculous