Appalling service

My parcel arrived on the 27th October and has been stuck at JHB INT Mail Centre. It was sent to CAPEMAIL (HUB) on the 15th Nov then to my local HUB on the 18th Nov. Next stop should have been my home or local post office. Instead the parcel has now gone back to JHB INT MAIL HUB! This goes beyond bad service delivery. Tracking no. RV***CN