Appalling Excuses made for none service.

I received a registered mail receipt from the post office advising that I should collect something from the Meadowlands Post Office. Unfortunately, I was ****** 2 weeks ago and the receipt for the registered mail was in my pursue and was ****** too. I called the Meadowlands Post Office today 09-03-2015 14h32pm and told them about the problem and asked how I could be helped. To my horror the guy on the other side of the line told me I had to provide the tracking number otherwise they can't help me. He furthermore unbelievably uttered that they had many names and couldn't check. What nonsense is this??? I mean really. When you issue the tracking number it gives you the full details of the person who is meant to receive whatever it is that was sent to them. but he just told me there's nothing they can do. So that means the package and/or registered mail will have to be marked as undelivered and sent back and resent again. I was just being dismissed by someone who did not want to assist me. Truly upset and appalled.