Appalling behaviour, ATM did not dispense the money I withdraw but I was still debited!

Withdraw money from Capitec ATM unfortunately the atm didn’t dispense money but the account was debited. Immediately called Post bank, after holding for 40 mins i finally spoke to Lindiwe Khumalo who said I shouldn’t worry because the atm will auto correct, the money will love bank into the account after 24hrs.

From experience I know the bank normally auto correct immediately but because I don’t know how this bank works I trusted the word given to me by Lindiwe. To say the least, it’s after 72hrs all the money is still not back into the account, I called Post bank again yesterday but the line was not working and unfortunately that is the only line they have. Does Post bank take advantage of the most vulnerable? This question stems from the fact that I have seen similar complaints on this platform, month in and month out. This screams a pattern to me, what is this nonsensical bank doing about such complaints? Is it coz their customers are sassa people who are really in need? Do they care all together? Our elderly people are always confronted but such service and I can imagine how they don’t know how to resolve this.

Why would that Lindiwe lady give me incorrect information? Isn’t she knowledgeable about their products and services? This is utterly unacceptable!!! This bank will bring back this money, I am not letting this go!