Appaling Service: where is my money?!

Operations Section: Ref No HD***<br> <br> I have been battling to receive any form of positive feedback from the Post Office with regards to the abovementioned complaint for close to a year, as this complaint was logged on 2 April 2015.<br> <br> First Incident: Parcel was sent from Ansfrere Post Office to Cape Town, but arrived at WestGate Post Office. These two post offices are 4km apart. The return address was used!<br> <br> Second Incident: Had to use courier speed service, for delivery the following afternoon. I was informed (very unsympathetically and blunt) that there was a problem with SAA and that the parcel will be transported via truck.<br> <br> Third Incident: The contents arrived broken. I go the extra mile to ensure that I carefully wrap and pack the contents. <br> <br> After 4 months I was finally informed that my courier expense will be refunded. Eight follow up emails later and still no progress! <br> <br> SAPO, the ball is in your court. I would be ashamed if my service delivery was this poor. Kindly inform me should you wish to take this to the next level and involve legal action? I look forward to your prompt reply and the reimbur*****t of my money please.