Ancient services
<p>I dont know why I keep making the same mistake when it comes to relying on the SA Post Office..</p> <p>Parcels are never delivered on time , if ever delivered and no online tracking information.</p> <p>They do not answer the phones nor respond to emails (JHB int mail centre) and for years I have been hearing the same reason - "BACKLOG"</p> <p>Have you not sorted out your processes to date.</p> <p>Your operator says check ems.sapo.co.za - no tracking information available.</p> <p>Parcels are shippede worldwide real time. They are constantly moving but here it stops at the JHB Mail centre.</p> <p>Employ more staff if you have to clear the backlog to improve your customer service. It sucks.</p> <p> </p> <p>Invest in a new software that gives the customer real time benefits. Take a trip to the US Postal services and see how its done.</p> <p> </p> <p>This is extremely FRUSTRATING and there seems to be no value placed on any parcel....</p> <p> </p> <p> </p>