All our Agents are still busy !

<p>No reply to e-mails.</p> <p>Track and Trace Web-site still not working.</p> <p>Customer Call Centre telephone now been ringing with answer ' Your call is important to us. Thank you for your patience. All our agents are still busy' ... for 39 minutes !</p> <p>I give up and will use DHL for all future work.</p>