After 2 month item is still with them

RH***cn<br> well basically i had an item from overseas shipped to me with the above reference number.<br> it reached Durban 11/01/2016 and i have been calling and emailing to find find out why has it not been sent to my local post office but no real answer and no solution.<br> a gentleman i had spoken to advised me that my item was currently at my local post office however the international tracking number had not been changed to a local number it is still at the local post office. He was unable to clearify why this had not been and when i would be receiving my item. H ed did however point me to the direction of Goodness Ngobese ,so i then phoned and Goodness and explained to her what the gentlemen had told me,she then attempted to transfer me to another gentlemen by the name of Neville.i made sure to send an email to both JIMC Customer Services and and Jmc sent the whereabouts of my item to goodness and Goodness forwarded the mail to *** been a week there has no feedback ,i have received no communication about what they are doing or if they are doing anything or if i will receive my item. poor service!