Absolutely no service and incorrect information on website

I am trying to track an international parcel which came in to SA on the 9th of March via DHL e-Commerce, which incidently then hands over the package to the Post Office.

Since then been trying to find out where the package is, but to no avail. The emails that you are suppose to use, as indicated on their International Track & Trace does not even work, as the domain is invalid.

Now how in hell does a company operate like this? Your website cannot even give the correct information. Trying to phone the numbers shown have you hanging on for more than 10 minutes until someone decides to rather cut you off by answering and then putting the phone down. I suppose it is to much effort to do your job of providing a customer service. Even the website address announced in their phone messaging system while holding on does not exist!

And this institution wants to pay SASSA grants to our poor people? What a disaster waiting to happen!