Absolutely Disgusting Service

I ordered a parcel over two months ago, it was logged on the system on 07/04/2015<br> <br> Ever since then there has been no movement.<br> <br> I paid for express service and this is a priority parcel.<br> <br> yet for two months i have tirelessly tried contacting the various departments, half don't pick up the phone. The rest tell me they do not know what is wrong. <br> <br> How long should i have to wait for a parcel ordered? <br> <br> over two months for a priority parcel is disgusting and scary.<br> <br> Please can i get some help on this matter as i would like my parcel within a week.<br> <br> if not i would like to be compensated for the lack of competence displayed by the staff.<br> <br> it has been a truly disappointing experience.