7 Weeks at the mail center!

This is the fourth complaint and still no joy! I get no answer as to the date I can expect my packages delivered. I get told that the packages were delayed at customs. How long can they be delayed? E-mails and correspondence to Shadi simply go unanswered. I want my packages delivered! I will simply lodge a complaint every week until I have received my packages.<br> RU***CH<br> RS***NL<br> <br> Useless post office, inept customer service. Can't even run a help line. Utterly disgusted!