JB
Johann B

1 reviews | Active since Mar 2009

21 May 2015, 21:29

4TH REPORT AND STILL NO ACTION FROM SAPO

This is the 4th report I have written to Hellopter over the same outgoing package RJ***ZA which was posted to Qatar by registered mail on 21st of February. On the 30th April my 3rd report was sent to Bradley Green for him to investigate. Well thank you very much Mr Green. I have received no response from you whatsoever and it is now the 21 May.<br> So now please take note that through my own investigation I have discovered that my package arrived in Qatar on the 19th May and is now awaiting collection, 3 months since my initial mailing. I have since had to refund the buyer in excess of R5000.00 for the contents because of the non delivery of my package and now this lucky guy will also be walking of shortly with my goods as well.<br> I have therefore suffered a financial loss in excess of R5000.00 through the incompetence of SAPO to deliver my package on time and your reluctance to investigate. Judging by complaints on Hellopeter SAPO just does not care for it's paying clientele but fortunately other UPU postal administrations do care and communicate successfully on enquiries. So I suggest that someone at SAPO go out of their way to contact [URL Removed] and recover my package.

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Replies (1)
SA Post Office
SA Post Office's reply26 May 2015, 16:24
Official
Hello cayle,

Thank you for your comment.

We have referred this matter to the International Mail centre and one of our consultants will contact you shortly with an update.

Kind regards

Customer Contact Centre