JB
Johann B

1 reviews | Active since Mar 2009

29 Apr 2015, 15:51

3rd REPORT TO HELLOPETER.COM AND STILL NO REPLY!

I WROTE A REPORT TO HELLOPETER.COM ON THE 16TH APRIL AND AGAIN THE 21ST APRIL AND HAVE YET TO RECEIVE AN ANSWER. I AM ENQUIRING ABOUT MY PARCEL RJ***ZA MAILED TO QATAR ON THE 21ST OF FEBRUARY WHICH LEFT SOUTH AFRICA ON THE 3RD MARCH ON DISPATCH NUMBER 0008 FLIGHT KL0592/KL0441 AND HAS NEVER BEEN RECEIVED BY THE QATAR POSTAL AUTHORITY. THIS SITUATION WAS CONFIRMED IN AN EMAIL RECIVED FROM QATAR POST.<br> <br> I WANT TO KNOW WHERE MY PACKAGE IS, WHY IT WAS NOT DELIVERED AND WHEN WILL IT BE RETURNED TO ME AS IT CONTAINS VALUABLE GOODS.<br> <br> PLEASE GET SOMEONE TO INVESTIGATE THIS UNSAVOURY SITUATION AND GIVE PLEASE GIVE ME SOME MEANINGFUL ANSWERS. THIS IS WHAT I WAS ANSWERED WITH:-<br> Hello cayle,<br> <br> Thank you for your comment.<br> <br> A request has been forwarded to the International Mail Centre for feedback on your query and we wait their response.<br> <br> Our apology for an inconvenience caused.<br> <br> Regards,<br> Customer Service <br> <br> AND<br> <br> <br> Hello cayle,<br> <br> We hereby acknowledge receipt of your query.<br> <br> The matter was forwarded to our Customer Services team at the International Mail Centre and one of our officials will contact you with necessary feedback in due course.<br> <br> Please accept our sincere

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Replies (1)
SA Post Office
SA Post Office's reply30 Apr 2015, 10:50
Official
Hello cayle,

Thank you for your comment.

Please accept our sincere apology for the delay in resolving this matter . We have forwarded a reminder to the correct department for feedback and well revert as soon as we receive a response.

Regards,
Customer Service