3 Weeks Now and My Parcel Still Hasn't Arrived At Its Destination. No Help Being Offered From SA Post Office.

Three weeks ago I sent a parcel from Cape Town to a post office in Limpopo (identity protected for obvious reasons), and after 3 weeks the parcel still hasn't arrived at its destination. In fact, it shows that for the past two weeks now the parcel has been in Polokwane (which is not the final destination) and that it has last been scanned on the 12th of October.

I have e-mailed the customer service, I have phoned the customer careline and I have even gone to my local post office, but I am not receiving any help. I'm getting no response for my e-mails, I can't get through on the phone and the tellers at my local post office say there's nothing they can do.

I just want to know what's going. I want to know where my parcel actually is and why hasn't it arrived at its destination yet. I'm not receiving any help in answering those questions.

The tracking number is PE ********** 22ZA.