MB
Mohlomi B
1 reviews | Active since Feb 2015
05 Feb 2015, 20:01
20 UNDELIVERED PACKAGES
I have a website and I have over 30 packages that were shipping from China/Netherlands to South Africa in the period of December and January. ALL of these packages have arrived in South Africa, accepted by Customs and 95% of these packages have been at JHB International mail center since 9th January. As a business owner I have angry customers requesting refunds and dragging my business in the mud. For the past 2 weeks I have been going back and forth with SAPO with no real assistance, I have been calling ops manager at JHB International Mail Center with NONE of the phones being answered at any given time of the day! SAPO I NEED URGENT ASSISTANCE, I AM LOSING MONEY AND IT IS UNACCEPTABLE.
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SA Post Office's replyOfficial
12 Feb 2015, 13:32Hello LaCilla,
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will assist accordingly.
Regards,
Customer Services
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will assist accordingly.
Regards,
Customer Services
SA Post Office's reply12 Feb 2015, 13:32
Official
Hello LaCilla,
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will assist accordingly.
Regards,
Customer Services
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will assist accordingly.
Regards,
Customer Services