1Month Passed & Haven't Received 7 Day Delivery

Good Day.<br> <br> I am still awaiting delivery of my 7 day delivery parcel which was sent from the UK's Royal Mail service on the 3rd of January.<br> <br> After numerous phone calls to customs in Cape Town & the South African Post Office customer care center I still haven't received my parcel.<br> <br> According to all major tracking websites the parcel is still in transit and according to employees at customs the parcel has not yet been scanned as received in South Africa. The employee informed me that my parcel is most probably in a huge back-log at JHB mail center / customs.<br> <br> How long will I have to wait for my parcel as I paid for a 7 day guaranteed delivery service? Surely it can't take the SAPO that long to work through the back-log as the strike ended in November already.<br> <br> I am really dissapointed in SAPO's service delivery.<br> <br> UK tracking number: RU***GB<br> <br> Gert Delport