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the consultant you sent to swipe my bank card also gave me a funeral policy without my knowledge. I was informed that i will receive a statement to confirm that Russells has been paid before the remaining amount is processed only to find out that you need to deduct from my bank account first before you can process both request which was not discussed with me. Every time i need to find out something about the progress or process i must call your offices and no one bothers to call back your customer service sucks I want my money back for the funeral policy the consultant you sent signed me for unknowingly.