JUST BRIDGE LOAN NEEDS TO ADVISE ITC`s ABOUT THEIR MISTAKE

I paid up Just Bridge March 2024 and I received the paid-up letter, Dec 2024 they listed me with 142.00 when I queried this, they said that they had migrated from one external service provider to another and that unfortunately had an effect where old service provider had submitted old monthly files to SACCRA( update of ITC) not sure what is that .This resulted in duplicate and incorrect status updates, my question is why they are not telling the ITC about this and get it resolved quickly as they are messing with people's lives.