Just bridge I need my prescription letter

I used to have an account with homechoice acc no ***, now when I call homechoice for prescription letter because that account still showing on my credit report and I have not acknowledged the debt in the past 3 consecutive years, either in writing or verbally, not made payments towards the outstanding amount, nor have I promised to pay. No summons have been issued within the last 3 years or more they say they handed over to Just bridge.

For days now Dimakatso from just bridge keeps calling me offering me a loan to pay homechoice account and I told her that debt is prescribed and she is forcing me to take it. Please just bridge just remove my name and give me my prescription letter and please Dimakatso stop calling and offering me a loan to pay a debt that is prescribed. My ID no is ***, cellphone number is *** and email address is ***.