KP
Kuben P

1 reviews | Active since Apr 2024

08 Apr 2024, 18:48

Just Bridge has debited twice *******ly to an account that was closed in June 2023.

I have no words , I received a paid letter from them last year JUNE 2023 , with terms and conditions , NINE months later they debit my account twice for R300 and R600+ , For me to reverse it will make my account look bad , They are so dam professional that NINE emails were sent only 1 stated they will escalate this happened 27th March 2024 till now no response no calls nothing the numbers they have needs to get dumped in the bush as it only rings the Website states under construction , people have told that maybe Bridge is starting to **** people , I have all the proof from Bridge my account is closed. They still never reimburse neither my extra charges on my account. They do not value clients hence this leads to us coming on here. Imagine from 27th March to 08 April not one phone call or proper email as to why they did two debits. I am not sure if there are any managers at Bridge as no one has the decency to give me a courtesy call to explain me or any of the customer service staff. Its very easy to take money but very hard to return it. Capitec has notified me that Bridge debit orders cannot be reversed how convenient. Tomorrow i want to go on Facebook and grand media and show them the emails i sent and documents from Bridge as no one is contacting me

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Replies (6)
Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply09 Apr 2024, 07:20
Official
Good day,  can you please forward your bank statement to *** regarding your refund. We had system error. We do apologies for the inconvenience caused. Kind Regards  
Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply09 Apr 2024, 07:28
Official
Good day, We did receive your bank statement i will follow up with Finance regarding your Refund. Kind Regards 
KP
Kuben P's update09 Apr 2024, 10:07
Reviewer Update
Why are yourl too scared to call me .Secondly how do you know which is my account and number because hello peter does not provide it.I truly advise stop F.... around and contact me or should everyone come to Pretoria by the offices of Just Bridge.How did you get my bank statement because i have never sent it.I was a call not a F...... reply .

Heres my work and business number
***
Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply09 Apr 2024, 11:33
Official
Good day, we will call you back. Kind Regards 
KP
Kuben P's update09 Apr 2024, 21:19
Reviewer Update
Thank you , with a phone call it will help bring peoples frustrations down, thank you for explaining and thank you for my refund , i really appreciate the assistance , Please make sure it does not happen again thank you
Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply10 Apr 2024, 07:28
Official
Good day, Thank you very much for your response, We do apologies for the inconvenience caused. Kind Regards