Disgusted client

My name is Bomkazi ****yo l took loan with Bridge around December which l never got, l phoned them for cancellation they requested everything mut be in writing. I then sent them an email request for them to Cacel the loan and debit order. Doran from their offices advise that l could cancel the loan bit they will still debit from my account according to her l owe Multi Sa loan so they will keep deducting from my account even though they never gave a cent. I need them to cancel the loan an debit order immediately l don't owe them and l don't know who the hell is Multi Sa Loans