MF
Melicia F

1 reviews | Active since Oct 2022

10 Jan 2023, 14:25

BRIDGE EMPLOYEE DONT CARE AS LONG AS SHE GETS HER PAY CHEQUE

Listed me but now no one helps Chanique Venter from your office ignores my requests for proof of debt I apparently made with Bridge.

ITC states, personal loan made in 2021 now 15 months outstanding, installment, arrears amount and baance is the same amount

Contact Chanque she says its a home choice account, I email her the home choice paid up letter she says the debt was bought to my under standing prescribed debt or paid up debt cant be bought in accorsance with section 126B of the NCR,

Ask Chanique why ITC says personal loan if she is saying its a home choice account, get ignored.

All I want is the proof of me making a personal loan with Bridge in July 2021 showing the installment, loan amount taken etc. If I am responsible for this then we make a plan and we pay it but no this is too much to ask.

How is ne to believe this is not ***** when you list my ITC as one thing, I email you, you say its another, I ask for proof and no one answers.

In the meantime my payment profile on ITC which I have been working on for the past years is now being negatively affected.

But who cares right as long as Chanique is getting ger paycheck every month why should she care.

And then just for the cherry ontop if I owed your company money for a personal loan as noted on my credit report for 15 months, where is the calls, emails made to me to recover this money for the past 15 months?

0
Replies (12)
Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply10 Jan 2023, 14:34
Official

Good day Melicia Fernandez thank you for your complaint. a consultant will be in contact with you. Regards The Just Bridge Team   . 

MF
Melicia F's update10 Jan 2023, 14:54
Reviewer Update
Just for Chanique to send another email to Home Choice instead of giving me the proof of what she had listed on my Credit Report.

Im glad to know she is alive though, i mean no reaponse to my email for days and suddenly I write on hello peter and within minutes she responses still ingonring my requests to her.

MF
Melicia F's update10 Jan 2023, 15:00
Reviewer Update
I have never eperience a company that is so slow to collect on cash all Im saying is if I owe you this money prove it and lets take it from there. I mean you were bold enough to list the debt you claim I owe you on my Credit Report so forward me the backup documentation.

Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply10 Jan 2023, 15:19
Official
Good day, your inquiry has been escalated to the relevant department, Kind Regards
MF
Melicia F's update11 Jan 2023, 14:44
Reviewer Update
Can a senior person other than Chanique please contact me, she is ignoring my questions and answering selectively. I am really tired of dealing with her and her unprofessionalism. Why is she ignoring the questions I am asking her regarding my account.

PLEASE CAN SOMEONE ELSE CONTACT ME SHE IS CLEARLY NOT INTERESTED IN RESOLVING THIS ISSUE OR GETTING THIS ACCOUNT PAID
Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply11 Jan 2023, 14:58
Official
Good day, we will request that they call you back. Kind Regards 
MF
Melicia F's update24 Jan 2023, 13:57
Reviewer Update
A reminder I am suppose to get proper and full feedback tomorrow on this
MF
Melicia F's update25 Jan 2023, 14:15
Reviewer Update
So its 2 oclock already and not a word from anyone, do i take it my next step is to logg a complaint with the ombudsman, I see from Hello Peter reviews you have quite a bad wrap in general and Chanique seems to have died again because I get no responses from emails, hopefully she will be resurrected again to give me feedback
Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply26 Jan 2023, 09:18
Official
Good day Melicia Fernandez, thank you for your complaint. a consultant will be in contact with you . Regards The Just Bridge Team 
Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply26 Jan 2023, 10:17
Official
Good day, Thank you 
MF
Melicia F's update26 Jan 2023, 10:32
Reviewer Update
I just want to say thank you to Grace who called me and calmly listened to my issues and frustartions the issue is not resolved yet, but I am confident she will resolve it.
Just Bridge (Pty) Ltd
Just Bridge (Pty) Ltd's reply26 Jan 2023, 10:45
Official
Good day, thank you,