appalling customer care

I have experienced the worst service that i have ever received in my life from one of the consultants at Just bridge, a guy by the name of Mpho and I will definitely be escalating this matter with the ombudsman and any other media platforms to avoid anybody else having to deal with the harassment that I had to deal with, not only does this company try to **** unsuspecting innocents who have run into financial hardship but also the call center staff seem to have the worst customer service skills that I have ever come across and feel that it is ok to violate the POPI act.

I was sent an SMS about a week or two ago with regards to a pre - approved loan a of R 13 000, earlier in the year had received the very same SMS and was quite interested in what the company had to offer therefor I contacted the call center to find out more, while I was contemplating the offer I was unfortunately retrenched from my job and therefore could not enter into any new financial engagements, so when I had received the SMS again a few weeks ago initially I felt that I was not interested however after some thought I had decided to contact the call center again to get some information regarding the offer, I called the call center on the 27/10/2020 and spoke to Mpho I requested that Mpho call me back during my lunch at 12Pm as soon as I realized that that the call would take much longer than I had initially anticipated, I waited for his call however he never called. I then went on to contact the call center number again and got through to a lady who told me that because Mpho had finalized my application she could not access my file using my ID number, I had made it extremely clear to her that I had not yet agreed on anything and he was still explaining the offer to me she advised that she would request that Mpho contact me back after an hour I had still not received any call, I then called back and spoke to another lady who re - iterated what the previous lady had said to me and even mentioned that she had escalated the matter to her supervisor who would also request that Mpho contact me back, I waited a couple more hours and when I still did not receive a call back decided to call the call center again, I then got through to Mpho who continued to be dishonest and said that he had tried to contact me on a number of occasions during the course of the day but said that my phone was going to voicemail however my phone was on the entire day, when I requested that he give me the number that he had been calling it was a number that had never belonged to me which I fail to understand as I had received multiple text messages and phone calls from the very same company over the past few weeks, we also had confirmed my contact information when we spoke earlier on in the day, non the less I told him to continue with his explanation of the offer, during the explanation a dozen red flags went off in my head and when I was requested to approve a debi check on my bank account I ended the call.

After I had ended the call Mpho proceeded to call me 5 times and I did not answer the call as I had recognized the number, I then received multiple missed calls from a cellphone number I called the number back and was greeted by what sounded to me like a colored lady, I proceeded to ask who it is that she would like to talk to and she kept insisting that she would like to know who it is that she was speaking to which frustrated me as I kept explaining that I was calling because that number had given me multiple missed calls, she then proceeded to make derogatory comments to what sounded like another colored lady in Afrikaans, I then ended the call and was given another missed call from the same number I called back again and was greeted by Mpho who was also extremely unprofessional, I then demanded that he does not contact me again and made it extremely clear that I no longer would be interested in what he had to offer, he ended the call and still proceeded to contact me again on the land line number where again I had advised that I am not interested and also stipulated that I would like to know whos cellphone he had been calling me from, he then ended the call.

this is extremely ********* behavior, and I hope that the staff members involved will be brought to book.