1 reviews | Active since Aug 2021
SA Multiload Took My Deposit – No Service Delivered, No Refund!
On 21 August 2025, I paid a deposit of R3,500 to SA Multiload for a furniture move from Somerset West to Roodepoort. We agreed that the truck would arrive at 08:00 on Saturday, 30 August to begin loading. That morning, no one showed up. No call, no message—just complete silence. We were forced to move all our belongings onto the pavement ourselves because the cleaners were scheduled for 11:00 and the new tenants were arriving at 14:00. I tried contacting Lisa, who initially ignored all my calls and WhatsApp messages. Only after 10:00 did I receive a brief WhatsApp saying the driver couldn’t make the trip. No apology. No alternative plan. Just a message. Since then, I’ve been trying to get my deposit refunded. It’s now been weeks, and I’m still waiting for the R3,500 they took without providing any service. This is unacceptable and unprofessional. I trusted SA Multiload with my move and they failed me completely. I demand a full refund and accountability for the stress and inconvenience caused.
I’m writing this to warn others about SA Multiload, a company that appears to be operating *****ulently. They quote every customer a flat rate of R7000 for furniture removals, and demand an immediate R3500 deposit to secure the booking.
Once the deposit is paid, the problems begin. There are no trucks, no service, and absolutely no communication. They cancel at the last minute or simply disappear. Phones are switched off, emails go unanswered, and WhatsApp messages are ignored.
No one receives their deposit back. They claim there’s a 30-day refund policy, but it’s just a stalling tactic. Many customers have waited far longer with no resolution. It’s a ****, plain and simple.
I urge everyone to stay far away from SA Multiload. They are taking advantage of people in vulnerable situations, especially those who are relocating and under pressure. I’ve since discovered multiple similar complaints from other victims online.
If you’ve been affected, report them to the Consumer Protection Directorate and SAPS, and share your story to help prevent others from falling into the same trap.
I’m writing this to warn others about SA Multiload, a company that appears to be operating *****ulently. They quote every customer a flat rate of R7000 for furniture removals, and demand an immediate R3500 deposit to secure the booking.
Once the deposit is paid, the problems begin. There are no trucks, no service, and absolutely no communication. They cancel at the last minute or simply disappear. Phones are switched off, emails go unanswered, and WhatsApp messages are ignored.
No one receives their deposit back. They claim there’s a 30-day refund policy, but it’s just a stalling tactic. Many customers have waited far longer with no resolution. It’s a ****, plain and simple.
I urge everyone to stay far away from SA Multiload. They are taking advantage of people in vulnerable situations, especially those who are relocating and under pressure. I’ve since discovered multiple similar complaints from other victims online.
If you’ve been affected, report them to the Consumer Protection Directorate and SAPS, and share your story to help prevent others from falling into the same trap.