Terrible customer service!

Had a very bad experience, buying a vehicle from SA Motor Corporation! The Subaru I bought from Bradley had a clutch problem which I brought to his attention. The vehicle had been to Subaru for an assessment in 2021, Subaru had then reported that the clutch was defective, I then took the vehicle to Subaru after purchasing it for a full assessment, and the clutch was again reported on as being defective. So Bradley was well aware that the clutch was defective, however, While concluding the deal, He looked me in the eye and shook my hand in agreement that if the report came back saying the clutch needed to be replaced he would sort it out. I agreed to pay his full asking price, in the hope for after-sales assistance if needed! Trusting his word, (my mistake!) I had the clutch replaced, hoping he was an honorable person and he would assist with the cost (R12000.00) and to no surprise, he refused to assist, and his excuse was that he had already spent money on replacing the worn Tyres and worn brake pads. (Which are safety critical items and are non-negotiables anyway!)

Just shows the business ethics of this company and a true reflection of management! Sadly this solidifies the stereotype and stigma attached to most car dealers and salesmen… Cut corners, cut costs, cut client satisfaction to make a quick buck!