Pathetic customer service!

<p>I ordered a ladder for the company I work for on 28 June 2017 and was promised a lead time of 2 weeks as it had to come from JHB. I was off work from the 10th July until the 18th July in which time my boss paid the ladder via eft and my colleague contacted SA Ladder to find out when we would be receiving the ladder. SA Ladder told my colleague that it would take another 2 weeks with no excuse whatsoever. They said it would have arrived on Monday the 17th July but it did not. They then said Wednesday 19th of July. But it still did not arrive. I contacted them and asked what was going on. The cape town branch sent the JHB branch a mail asking to check on our order to which the reply was that it was still in production!!! Almost a month after I was told that the lead time was 2 weeks!! Their reason for this was that they were in the middle of strikes, but why not communicate this to your customers???? I then asked for a refund as we were in desperate need of a ladder. A mail was sent saying they would do the refund but that it would take a month for the money to be paid out. I contacted them several times saying that this was unacceptable and I even emailed Darren the MD whom still to this day after almost 2 weeks has not rep**** to my mail! Today I contacted the CPT branch again and was simply told that they cannot help me. I told them they should sort it out and the lady told me she would send an email to the JHB branch and cc me. I still have not received the email..... And still sit without the refund. This is pathetic and I would never recommend anyone to purchase anything from SA Ladder!! Something should be done about companies like this. It is unbelievable....</p>