Complaint for unacceptable service regarding a refund promised for almost 2 months now(since April)

<p>I purchased a ladder on the 13th of April for an amount of R764-00 to be used by my wife in a flat. My wife who suffers from osterprosis realised that the steps are too narrow and needed this returned since it was not suitable and still new. Being the easter weekend I could only return this after this weekend. I did so and was promised by a gentlemen by the name of Shaun that this will be done within 7 days and took my necessary details. It is now almost two months now and I keep getting told via e-mails that this refund needs to signed off in Johannesburg and the director is not available. I cannot understand how a refund this small an amount can take that long from such a reputable company. I have sent numerous e-mails to staff in Durban/Joburg namely Shirley Chinnah/Beveley Pillay/ Nico Greyling /Dave Dowling/Darren Duncan and have not received any positive other than the director is not available. This is not acceptable and poor client service and one has to follow up all the time as none of them will even bother to give you an update.</p> <p>I would not recommend anyone to deal with this company and most companies offer refunds almost immediately. Not sure if other companies have a simi**** experience.</p> <p>I seem to be just an unimportant client and not sure if this director to approve is just an excuse, surely someone else can be MANDATED to authorise a small amount of a refund....FRUSTRATED CLIENT</p>