Worst Service I have ever Received CL***

<p>Three weeks after having the misfortune of a direct lightening strike we still sit without a refund for the repaired items. We had to fight tooth and nail in order to use our own service providers because the jokers SA Home Loans sent here to 'assess the damage' were less than compitent. These were security items and as we live on a plot had to be repaired with urgency. It took three calls a day and constant emails in order to get approval and we had to pay the service providers upfront. Here with sit three weeks later without a refund. Finally a settlement document comes through today and it is missing one of the invoices from the amount! I call in for the 1000th time and I am told that particular person is now off and I will have to wait until NEXT week when I should call and see if she is back! So in the mean time I have unpaid bills while nothing further is being done about my claim?!</p> <p> </p> <p>They are clearly way understaffed and seem to make it almost impossible to speak to the right people or get any progress with your claim. It almost appears that they have proceedures in place that deliberately delay the refund process. I would not recommend SA Home Loans for insurance!</p>