WS
Willemien S

1 reviews | Active since Oct 2013

28 Mar 2017, 12:11

Worst Service Ever

<p>1. Claim A: Submitted a storm damage claim in Aug'16, after numerious emails etc. we got feedback in Jan'17, additional surveys were done and to date we have not received any further feedback.</p> <p>2. Claim B: Geyser burst in Jan'17, geyser was replaced and contracter was appointed to access the damage to the ceiling etc. After discussion with the contractor we realised that only the internal damage was to be repaired and not the external damage. When we contacted the claims department we had to repeat our query 6 times and they still couldn't give us an answer</p> <p>When SAHL Insurance is contacted they can never commit to a time frame for replies or feedback, yes they take your premium every month and that is where it ends.</p>

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