Worst insurer

Good day

I hope this email finds you well.

I'm sending this email in dissatisfaction of my insurance provider SA HOME LOANS we've been having issues with a claim since the month of June 2021.

A brief overview as to what happened.

I had a leaking pipe in one of the bathrooms which affected the flooring in 2 of the rooms in the house including some of the cupboards. We had to open up the wall ourselves as well as fix it pay people as they claimed that they are not liable for it, all receipts was produced but they were still adiment that its not their responsibility eventually last week they came to out. The flooring was lifted in both rooms and now we have to wait for the floors to dry completely before new flooring can be fitted. In the meanwhile we have been living in the lounge area on mattresses waiting for the floors to dry. We have requested for humidifiers to speed up the process because it's extremely cold sleeping on tiled floors assessors was sent out but according to them we don't need hu****iers and should give the flooring time to dry naturally which could mean another week if not more . Which I feel is completely unacceptable premiums are being paid for years on end now it comes to having to do what they get paid for SA HOME LOANS are disappointing and makes us feel like ********* as their interrogation is on another level. Now they want to pay out the money in order for us to do out own flooring. No SA home loans you need to fix your mess.

I need your assistance please it's winter and it's cold. We can't continue sleeping on tile floors while assessors and insurance consultants are of no assistance.