MV
Morne V

1 reviews | Active since Mar 2010

23 Jun 2021, 08:10

Worst Insurance ever from SA Homloans.

Good day all, who might be interested in my review regarding SA Homeloans Insurance department. I had and still are having such a bad experience with SA Homeloans Insurance department. I have electrical switch board problems at my house, and my switch board is constantly tripping, at least 2 to 3 times a day. I then contacted SA Homeloans Insurance and they then send out a Contractor "Still today I don't know who" and they have send a report to SA Homeloans Insurance that my trip switches are out of date and need to be replaced - To my surprise they said that they will not be fixing my problem and that I have to fix my problem out of my own pocket, and I must get a Professional Electrical company to fix my problem as they give me 90 days to fix the problem other wise they will no longer cover any other electrical problems I might face in the future. As they threatened me I did get a professional electrician and he tested all my trip switches and he clearly stated as a Professional Electrician he cannot state that my trip switches are DE pleaded as he is not allowed to make such a statement in accordance of his profession. What I can tell you is to think clearly before you take the SA Homeloans Insurance as they only want your money and does not care for their clients in the event that you need them. My Mother In Law is with Outsurance and she have no problems at all. I am currently also thinking of going over to Outsurance as well to eliminate this poor client care from SA Homeloans Insurance division. I am also busy preparing a report to submit to the Ombudsman to see what they have to say in this regard.

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