Worst financial institution to get a homeloan

This has to be the worst financial institution to get a homeloan. I have a homeloan with them which I was paying via stop order, unfortunately due to unforseen events, it was not possible anymore and contacted them to request that they implement a debit order on my bank account. They asked me for documents pertaining to such and I did submit. That was in December 2025! Until today(February 2026, same has not been effected, I kept contacting them but they always said they would call me within 48 hours but they never did) they do not take their customers serious. No communication whatsoever except lies