Worsed service ever from SA Homeloans

SA Homeloans insurance has become an absolute joke and has clearly forgotten what customer service is. This issue started when I logged a claim almost 2 years ago with them which they rejected but their service provider still continued to fix the issue and charged me for the repair. We did not use any other provider in the fear that if something again would happen, SA Homeloans would look for another reason not to pay out. And so here we are again with a problem on the borehole pump which their service provider fixed but is now being rejected again. This time because i didn't send them the invoice and report from their own service provider, they rejected it right out without inspection being done. But they are happy to continue taking your money on a monthly basis even if they are not actually going to cover anything on the house. The best of all is that they feel this is all the customers responsibility, they as the insurer hold no responsibility in this.

The most terrible customer service yet.

I would advise anyone who uses SA Homeloans insurance to find an alternative as soon as possible as they will always find a way not to pay. This was even confirmed by the service providor who came to my house.