Very disappointed by SA Home Loans.

So disappointed by SA Home Loans and it's insurance. My house burnt down last year December, everything seems to be working well and they even predicted a date of when they will start the repairs and also predicted finishing time. After spending half of the time in B&B's, they asked me to look for a place that will be equivalent to the rent I would get for the house the same size as mine. I did all that and sent them the quotes and they approved, cause I was asked to find rental for 4 months. The only payment I received was that of the remaining days for December. Come January I was homeless on the streets of Durban, I was driving around with my suitcase, changing in toilets so that I could go to work. A friend of mine took me into her crowded home, since I was desperate I took the offer just to have a roof over my head. I emailed, called and even went to their offices in La Lucia but was told by the security that no visitors were allowed. The person asigned to my case doesn't even answer my calls. I'm staying at Folweni and traveling to work is killing my pocket. I don't hear anything from them except for a sms to notify of a person coming to the house and an email notifying of the insurance increase by the 1st of April. Nothing on when or if they will repair my house.