RU
Rodi U
1 reviews | Active since Dec 2018
30 Aug 2024, 15:08
Unprofessional Insurance Service.
Beware of the insurance, had to fix a geyser a problem by myself after 3 days without hot water. Plumbing company incorrectly install the thermostat and never returned to fix the problem.
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SA Home Loans's replyOfficial
02 Sept 2024, 07:12Hi Rodi. Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration you've experienced regarding the issue with your geyser and the service provided by the plumbing company. This is certainly not the level of service we strive to deliver, and we understand how disappointing it must have been without hot water for three days, only to have the problem incorrectly addressed. We have escalated this to the relevant department and they will be in touch with you to discuss in further detail.
Regards
The SA Home Loans
Regards
The SA Home Loans
SA Home Loans's reply02 Sept 2024, 07:12
Official
Hi Rodi. Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration you've experienced regarding the issue with your geyser and the service provided by the plumbing company. This is certainly not the level of service we strive to deliver, and we understand how disappointing it must have been without hot water for three days, only to have the problem incorrectly addressed. We have escalated this to the relevant department and they will be in touch with you to discuss in further detail.
Regards
The SA Home Loans
Regards
The SA Home Loans