Unpaid Claim since August 2024.

After my last complaint I was was contacted to submit proof of the damages and reapir to my property, whicheas done li have received no response from SAHL on my claim from August 2024. Below is the email to the consultant:

Good day Sanele,

I am writing to express my concern regarding the outstanding claim I submitted back in August. It has now been over a month since I provided all required evidence for you to reassess my claim( 21 October 2024 ), yet I have not received any response or update on the matter.

As you can understand, the situation is becoming increasingly urgent. I need to know how much longer I must wait before I can proceed with repairs on my property. I kindly request that you either allocate a contractor to handle the repairs or provide me with the necessary funds to secure a contractor myself. My property continues to deteriorate due to this delay, and I cannot afford further damage.

Should I expect any further delays, I am left with no option but to escalate my concerns publicly again. I would prefer not to take this route, but I feel I have been more than patient under the circumstances.

I trust you will treat this matter with the urgency it deserves and provide me with a prompt resolution. My claim has been pending for far too long, and I expect a response as soon as possible.

Unfortunately no response as yet. Extremely disappointed. Will find new insurance company in the coming month. Absolutely poor service. Refer to my initial complaint for further clarity, I have to now pay out of pocket to these repairs.