Unhappy paying customer for no service

I am extremely disappointed with the service from SAhomeloans, the fact that one has to resort to a public platform to have matters addressed. But it is clear that we as paying customers all suffer the same fate. My claim was lodged in October 2024, originally the claim was rejected due to what they famously call `poor workmanship` as per the assessor this was determined in less than 5min. Further evaluation on my part where I literally had to climb on the roof to determine where the leak was originating indicated that a roof tile was cracked, and not as per the assessor, furthermore they now required a report from building contractor or roof expert to indicate that it was not poor workmanship. Wow me the customer have to do the work of their so called `Assessors` they are clearly biased towards SAHL.A simple leak in the roof requires the entire bathroom to be redone, A new simple leak in the adjacent room will require entire ceiling to be redone, this is all due to *********** assessors, quick to claim `poor workmanship`. Reports have been submitted, the bathroom remains a mess, I have now discovered a new leak from more broken roof tiles, keep in mind we are in the Windy Port Elizabeth area, so yes it expected. Each week I would mail Camelen Naidoo, no call backs or follow ups, just auto response thank you for your email- WE AT SAHL WILL NOT GET BACK TO YOU, just keep paying my friend. Should we go legal steps to resolve...… Bond ***